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HCC Self Help

Campus Information
Admissions Inquiries
- Admissions Questions
  - Admissions Requirements
  - Disability Services
  - Fees
  - Prior Credit
- Application Questions
- Campus Tours
- Change of Major
- Dual/Concurrent Enrollment
- General Information
- International Admissions Questions
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  - Application Questions
  - Disability Services
  - General Information
  - Orientation
  - Prior Credit
  - Registration Questions
  - Testing Questions
  - Timeline/Deadlines
  - Transcript Questions
  - Tuition & Fees
- Orientation
- Programs Offered
  - Associate Programs
    - Associate in Arts Programs
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      - Health Sciences
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  - Certificate Programs
  - Postsecondary Adult Vocational Programs
- Readmission
- Registration Questions
- Distance Learning
- Remedial Education
- Residency Requirements
- Student Health
- Testing Questions
- Timelines/Deadlines
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- Transcripts
- Tuition Fees & Costs
- Veteran Admission Questions
Financial Aid Inquiries
- Alternative Loans
- Applying For Aid
  - Eligibility Requirements
- Awards & Disbursements
  - Accepting/Declining Awards
  - Disbursement Schedules
  - Entrance Counseling
  - Master Promissory Note
- Book Charging
- Course Retake Policy
- Defaulted Loans
- Loan Deferments
- Dependency Overrides/Professional Judgment
- Deregistration
- FAFSA Questions
  - FAFSA Verification
  - Obtaining a PIN
  - School Code
- Federal Loan Consolidation
- Federal Work Study
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- General Information
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- Loans
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Financial Services Inquiries
- 1098T
- Billing
  - Charges & Disputes
  - Invoices & Statements
- Collections
- Dropped Course/Withdraw
- Florida Prepaid/Florida College Investment Plan
  - Florida Prepaid College Plan FAQ
  - Florida College Investment Plan FAQ
- Higher One Debit Card
- Payments
  - Making Payments
  - Payment Due Dates
- Refunds
  - Refund Status
  - Refund Timelines
- Tuition & Fees
  - Fees
  - Tuition Costs
- Tuition Assistance
  - Tuition Installment Plans (TIPS)
Blackboard 9.1, SP10 | SP11
- Student
- Instructor
- General
  - Product Updates
Records & Registration Inquiries
- Academic Probation
- Add/Drop/Withdraw
- Attending Classes on MacDill AFB
- Course Retake Policy
- Degree Audits
- General Information
- Grades
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- Self-Service
- Timelines/Deadlines
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- Distance Learning
Calendars/Schedules/Catalogs
Academic Advising
- Advising Contacts
- Brandon Campus Advising
- Southshore Campus Advising
- Dale Mabry Campus Advising
- Plant City Campus Advising
- Ybor City Campus Advising
Veterans Services
- Applying for Admission and VA Benefits
- Maintaining VA Benefits Eligibility
- General Guidelines
- Debt Prevention
- Helpful Hints for 1st Time Benefit Users
- Helpful Hints for Continuing Benefit Users
- Resources
- Veteran Club
Housing
- Hawks Landing
Bookstore Information by Campus
Software / Applications Support
- Microsoft Office
  - Office 2007
  - Office 2008 (Mac)
- Camtasia
- Email Client (Outlook, OWA, Entourage)
  - Microsoft Outlook
    - Outlook 2007
  - Entourage 2008 for Mac
- Web Browsers, Players & Plugins
- Parallels Desktop (Macintosh)
- Snagit
- PrintNow
- Tegrity
- COLD
Common Computing Issues
- Audio / Sound Issues
- CDROM Media and Drive Issues
- Common Keyboard and Mouse Issues
- Computer Boot / Startup Issues
- Display Issues / Blank Screen
- Printing Issues
- Slow Computer & Performance Issues
- Spyware and Viruses
Hawknet
- Getting started with HawkNet
- Campus Cruiser
  - Student
  - Faculty & Staff
- WebAdvisor
Distance Learning Information
Parking On Campus
- Ybor City Campus
Network / Telephones
- AnyConnect VPN
- Cisco VPN Client (IPSEC)
- WLAN (Wireless Network)
HCC Technology General FAQ
Student Health Services
FACTS.org / Career Portfolio
Collaborate
- Important Technical Bulletins
- First Time Users
- Blackboard Collaborate Web Conferencing
- Blackboard IM
- SAS (Session Administration System)
- Publish!
- Plan!
- Java Questions
- Firewalls, Proxies, Ports and Virus Scanners
  - Disabling Pop-Up Blockers
- General Computer Tips

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